Case Study: Philips achieves smoother employee collaboration and higher productivity with Nexthink automated remediations

How Philips Enhances User Experience Through Automated Remediations

Philips, a global organization with more than 37,000 employees in over 100 countries, wanted to reduce the manual time spent identifying and fixing recurring IT issues that were slowing employees down. Frequent Microsoft Teams problems were causing frustration, communication breakdowns, and lost productivity, so Philips turned to Nexthink and its automation capabilities to improve employee experience and efficiency.

Using Nexthink Amplify, Philips enabled service desk agents to diagnose issues from real-time device and application data and trigger pre-approved single-click remediations for common Teams problems like call quality and video disruptions. This reduced troubleshooting time from hours to quick fixes, eliminated many delays before employees noticed them, and improved productivity and collaboration across the workforce.

Philips