Case Study: Leading Financial Investment Firm achieves better digital employee experience with Nexthink

How Nexthink helped this financial services firm keep $500 Billion in assets, 2,500 digital workers, and 24 offices all humming in digital harmony

Leading Financial Investment Firm, a $500 billion global investment organization with 2,500 digital workers across 24 offices, was struggling with frequent endpoint issues, crashes, lags, and poor visibility into employee technology problems. Before Nexthink, IT spent too much time troubleshooting disruptions that affected critical financial systems and user experience.

Nexthink’s digital employee experience platform gave the firm real-time endpoint visibility, automated alerts, remediation scripts, and employee feedback through its Engage module. With Nexthink, the company rapidly resolved issues across all 24 sites, managed Windows 10, Office 365, Zoom, and cloud email migrations with minimal disruption, and boosted survey response rates from 10% to 82%.