Case Study: Interfor empowers a multilingual workforce and reduces support tickets with Nexthink Adopt

How Interfor Empowered a Multilingual Workforce and Cut 14,000 Support Tickets with Nexthink Adopt

Interfor, one of North America’s largest forest products companies, needed to support a multilingual, widely distributed workforce using complex HR and enterprise systems such as ADP, UKG WFM, and Cornerstone. Employees often struggled to complete routine tasks on their own, which created confusion, frequent support tickets, and a heavy workload for HR. Nexthink Adopt helped Interfor address these challenges with in-app guidance and role-specific support.

Using Nexthink Adopt, Interfor delivered just-in-time walkthroughs, ToolTips, and targeted guidance for key workflows across its platforms, helping employees navigate tasks with more confidence and less dependence on HR. The impact was substantial: Interfor reduced support tickets by more than 14,000 over nine months and saved over $200,000 in associated costs, while also improving self-service adoption and employee confidence companywide.

Interfor

Grace Thompson

HRIS Coordinator