Case Study: HBL ICT achieves better clinician and patient experience with Nexthink

How HBL ICT Put People at the Center of their IT Strategy

HBL ICT, which supports NHS Hertfordshire across more than 120 sites and 10,000+ devices, needed a better way to manage IT issues without disrupting clinical care. Before Nexthink, monitoring was fragmented and the team depended on user tickets, making it hard to spot and fix problems proactively. Using the Nexthink platform, HBL ICT shifted to an employee-first IT strategy that put clinicians’ experience at the center.

Nexthink helped HBL ICT gain deep visibility into endpoint and application issues, run targeted update campaigns, and use remote actions and network visualization to resolve problems faster. The results included 95% compliance in the Office 2010 to Office 365 migration with minimal forced installs, rapid identification of a third-party application issue, and confirmation that only 2 of 9,000 devices contained the log4j vulnerability files. Nexthink enabled HBL ICT to reduce disruption, improve clinician experience, and build stronger trust with leadership.

HBL ICT