Case Study: High Growth Tech Company achieves 383 Service Desk Hours Saved with Nexthink

High Growth Tech Company Saves 383 Service Desk Hours

High Growth Tech Company was overwhelmed by a steady stream of simple L1 service desk tickets, with each one taking up to 30 minutes to resolve. Lacking budget to add staff, the company needed a way to improve IT efficiency without increasing resources, and turned to Nexthink and its ServiceNow integration.

Nexthink helped the team bring real-time data into ServiceNow, add self-help options, and automate fixes for the 12 most common L1 issues through one-click prompts. In just three months, the company recorded 1,530 automated executions, saving 383 service desk hours and about $20K in IT time.