Case Study: Fortune 500 Insurance Company achieves 200%+ task completion improvement with Nexthink

Helping a financial leader to transform their global service experience

The Fortune 500 Insurance Company needed to successfully roll out a global employee service transformation across 50,000+ users in 60 locations, while proving the value of new tools and a self-service model. It turned to Nexthink’s Adopt platform to help measure adoption, support users through change, and provide the data needed to show progress against its target operating model.

Nexthink implemented Adopt with advanced analytics, OKRs, and targeted in-app enablement content to guide users before, during, and after launch. The results were significant: task completion rates improved by more than 200%, core task time fell by 50%, and 3,466 hours were saved on a single task in just 21 days.