Case Study: Groupe 3SI improves end-user satisfaction and productivity with Nexthink

Groupe 3SI improves the satisfaction and productivity of its end-users with the help of Nexthink real-time IT analytics

Groupe 3SI, a major retail group in France, faced the challenge of maintaining a high-performance IT infrastructure for its 7,000 employees to support its growing e-commerce business and ensure customer satisfaction. Slow application performance and a lack of visibility into their IT environment made proactive management difficult. To address this, the group turned to the Nexthink real-time IT analytics platform to gain end-to-end monitoring.

By implementing Nexthink, the IT team gained a real-time, 360-degree view of its infrastructure and end-user experience. The solution integrated with their ticket management system, allowing them to proactively identify and resolve issues before they impacted employees. Nexthink provided measurable results, including the identification of over 50% of unused software licenses for better resource allocation and the ability to validate hardware refresh requests with reliable data, significantly improving productivity and service quality.

Groupe 3SI

Guillaume Muselet

Head of Service and End-user Support