Case Study: Global Bank achieves $800,000 annual cost savings with Nexthink

Global bank saves $800,000 annually through preventing rework and inaccurate data

Global Bank, a global banking organization, faced inaccurate data submissions from customers using its B2B banking systems, which hurt customer satisfaction, increased support tickets, and created costly rework for internal teams. The bank turned to Nexthink and its Adopt service to help improve accuracy and reduce the burden of manual review.

Nexthink implemented in-app prompts, field-by-field guidance, and advanced analytics to proactively fix submission errors and improve visibility into user behavior. Within 3 months, Global Bank saw a 210% increase in accurate first-time inputs, a 35% improvement in customer productivity, and an estimated $800,000 in annual cost savings.