Case Study: MedTech Organization achieves 50% faster LMS navigation with Nexthink

Ensuring Effective Learning at a MedTech leader

The MedTech Organization needed a better way to deliver employee training in Cornerstone LMS after relying on quick reference guides and external links, and wanted to improve digital adoption, user support, and the ability to measure experience and admin impact. They chose Nexthink, using Nexthink Adopt to help users adapt to the new learning system.

Nexthink implemented in-app guidance with Smart Pages, Split Screen, and Trails, then used analytics to identify friction points and guide future improvements. The results were strong: Nexthink helped support 16,000+ users, with 97% engaging with in-app support, average session duration cut from 30 minutes to 15 minutes, and navigation time reduced by 50%.