Case Study: Cornerstone achieves stronger employee engagement and faster learning with Nexthink

Ensuring effective learning at a MedTech leader

Cornerstone, a US medical technology company, was challenged by low employee engagement and missed completion steps during a new post-work process introduced as part of a system and culture change. Users often forgot to mark assessments complete, creating task incompletions and repeat work. Cornerstone used Nexthink’s in-app support and digital adoption guidance to address the issue.

Nexthink implemented Smart Page pop-up communications within training assignments to give employees timely instructions and help them complete tasks correctly. Over 18 months, Nexthink’s solution supported 16,000+ users, achieved 97% engagement with in-app support, cut average session time from 30 to 15 minutes, and reduced in-app navigation time by 50%, while also helping Cornerstone use analytics to prevent future rework.

Cornerstone