Case Study: a contractor and integrated offshore solutions provider achieves proactive IT support with Nexthink End-User IT Analytics

End-user IT Analytics improves end-user support and enables proactive problem management for global offshore contractor

a leading international contractor and integrated offshore solutions provider for the oil and gas industry needed to improve its IT support. The company, with a geographically dispersed workforce, sought to move from a reactive to a proactive model to address the root cause of recurring IT incidents and reduce system downtime. They selected the Nexthink End-User IT Analytics platform to gain better visibility into their infrastructure.

Nexthink provided real-time analytics and monitoring from the end-user perspective, enabling the IT team to identify and resolve emerging problems before they resulted in multiple help desk tickets. This proactive approach allowed the company to dramatically reduce its problem detection threshold and act on issues much earlier. As a result, Nexthink helped achieve a 28% decrease in incident volume and an over 80% reduction in critical application crashes.