Case Study: Eissmann Group Automotive improves web conferencing troubleshooting with Nexthink

End-User Analytics in the fast lane for speedy error identification, Eissmann Group Automotive counts on Nexthink

The Eissmann Group Automotive, a global automotive supplier, faced a significant challenge in troubleshooting persistent issues with its critical Microsoft Lync web conferencing application. Failures during conferences with customers and partners were difficult to diagnose due to a lack of detailed connection data, leading to lengthy manual investigations that wasted time, money, and damaged their reputation. To address this, they turned to the IT Operations Analytics (ITOA) solution from their vendor, Nexthink.

Nexthink implemented its analytics platform to provide real-time, end-user perspective monitoring and historical data collection. This allowed Eissmann's IT team to swiftly identify the root causes of conferencing problems, such as network or firewall issues, drastically reducing the mean time to resolution. Beyond solving the primary challenge, Nex, and more effective bandwidth allocation, providing a clear return on investment from the first day of use.

Eissmann Group Automotive

Alexander Maute

Director IT Infrastructure