Case Study: Cushman & Wakefield achieves behavior change and support ticket reduction with Nexthink

Enabling Behavior Change at Cushman & Wakefield

Cushman & Wakefield, a global commercial real estate services leader, faced major user adoption challenges as it rolled out Workday and later reset its North American Salesforce launch. With more than 47,000 employees across 60 countries, the company needed a better way to support a workforce that was navigating rapid change and unfamiliar cloud-based tools. Nexthink’s Adopt platform was brought in to help address these issues.

Nexthink implemented Adopt to deliver tailored, in-application support, communications, and real-time analytics across Workday and Salesforce Lightning. The results included a 135.6% overachievement of the support ticket reduction target, more than 394,000 content views, and measurable engagement on key resources such as Year-End Performance Review and Goal Setting support.

Cushman & Wakefield

Mark Powell

Director of Operations (EMEA)