Case Study: Electrolux improves Cornerstone adoption and support with Nexthink’s ADOPT platform

Electrolux - Customer Case Study

Electrolux, a Swedish multinational home appliance manufacturer, embarked on an HR transformation by implementing the Cornerstone platform. This initiative represented a significant change to the organization's culture and processes. To support their change management and user adoption efforts, Electrolux engaged the vendor Nexthink and its AppLearn ADOPT for Cornerstone solution.

Nexthink's ADOPT platform provided personalized, in-application support and training through Smart Pages and Split Screen functionality. The solution delivered measurable results: 79% of users accessed the ADOPT platform, leading to over 22,000 Smart Page views. Nexthink's analytics also enabled Electrolux to identify support gaps and effectively target content, ensuring users were successfully guided through the new application.

Electrolux