Case Study: Edward Jones achieves better digital workplace performance with Nexthink

Edward Jones Embraces Cross-Functional Collaboration

Edward Jones, a financial services firm with 15,000 locations and 19,000 financial advisors, needed a way to improve employee experience across more than 300 web-based applications. Its EUC team saw performance issues with both applications and slow devices, but needed better cross-functional collaboration to manage and measure the problem effectively. Edward Jones used Nexthink to gain visibility into device and application performance from the employee’s perspective.

Nexthink helped Edward Jones set up dashboards and expand access across IT teams to encourage adoption and collaboration with application owners. Within one year, the company was actively monitoring 80 applications, which led to a significant reduction in page load times and improved device speed. Nexthink also helped create a scalable collaboration model that Edward Jones could extend across all 300 applications.

Edward Jones