Case Study: Slater and Gordon achieves proactive IT and improved employee experience with Nexthink Experience Optimization

Driving IT Proactivity with Nexthink Experience Optimization

Slater and Gordon, a UK-based legal firm, needed to move beyond reactive incident management and better support a large, dispersed workforce while improving employee experience and IT productivity. Using Nexthink’s Experience Optimization capabilities, the IT team sought greater visibility into workplace issues, stronger automation, and a more proactive approach to digital employee support.

Nexthink helped Slater and Gordon prioritize and resolve issues faster by combining telemetry with employee feedback, enabling self-service, automation, and improved root-cause analysis. The result was reduced low-value service desk work, fewer unnecessary tickets, avoided plans to hire extra support staff, and a shift toward Experience Level Agreements that better reflect employee satisfaction and business impact.

Slater and Gordon

Jon Grainger

Chief Information Officer