Nexthink
100 Case Studies
Case Study: Cushman & Wakefield improves change adoption and user support with Nexthink ADOPT
A Nexthink Case Study
Cushman & Wakefield - Customer Case Study
Cushman & Wakefield, a global leader in commercial real estate services, faced significant challenges in user adoption during its large-scale rollout of new technology systems like Workday. Operations Director Mark Powell noted they had underestimated the impact of this change, identifying a critical need for better user training and point-of-need support to ensure their 43,000 employees were confident with the new software.
They implemented the ADOPT platform from Nexthink to manage this change both proactively and reactively. The solution provided a consistent support experience for end-users, delivering context-sensitive help without overwhelming them. Nexthink’s platform was used for their ERP, compliance systems, and an upcoming CRM rollout, resulting in strong engagement with 3,726 hours of training content viewed and 532 days of continuous training. This enabled a smoother business transition and allowed them to start measuring the value of their change effort.
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Cushman & Wakefield
Mark Powell
Director of Operations (EMEA)