Case Study: Interfor achieves 14,000+ ticket deflection and $200,000+ savings with Nexthink

Creating Sustainable Employee Productivity at Interfor

Interfor, one of the world’s largest lumber producers with 3,000+ employees across 20+ locations, needed to improve the employee experience across fragmented applications and reduce frustration from context switching, inconsistent interfaces, and hard-to-find support materials. With Nexthink’s Adopt solution, Interfor sought a more measurable way to support frontline workers and streamline help directly within tools like Cornerstone OnDemand and Infor EAM.

Nexthink implemented in-app communications, Smart Pages, Tooltips, Split Screen support resources, and digital adoption analytics to deliver help in the flow of work and reduce complexity. The results were strong: Interfor deflected 14,000+ support tickets and saved over $200,000 in support costs in just 9 months, with an average of 23 in-app content views per user and dramatically fewer support emails and calls.

Interfor

Kayla Richardson

Senior Human Resources Information System Specialist