Case Study: Chanel improves employee software adoption with Nexthink

Chanel - Customer Case Study

The luxury fashion and beauty brand Chanel engaged the vendor Nexthink (AppLearn) to address challenges in training and adoption for its new Workday Core HR deployment. Their primary concern was ensuring the rollout was aligned with a modern digital collaboration spirit and improving the employee experience, which was seen as a critical dimension of the project's success.

The solution from Nexthink, specifically the ADOPT platform, enriched Chanel's change management by providing in-application contextual help, Smart Pages for process communication, and a central portal for training materials. This provided measurable results, including users viewing 73 hours of content in the first quarter and giving the team clear analytics on which content and business processes were being adopted.

Chanel

Stephanie Bernicot

Change Management Lead