Case Study: City of Meaux improves end-user experience and IT visibility with Nexthink

By improving the end-user experience of municipal employees, the City of Meaux improves the quality of services delivered to the public

The City of Meaux sought to improve its public services by first enhancing the IT experience for its municipal employees. With staff distributed across forty sites, the IT department lacked visibility into daily end-user experience and workstation performance, which affected productivity. To meet this challenge, they selected the Nexthink solution to gain comprehensive visibility and analytics of their IT infrastructure from the user's perspective.

By implementing Nexthink, the City of Meaux gained a real-time and historical view of its entire IT environment, enabling proactive support and detailed problem analysis. This allowed their IT team to identify and resolve issues before they impacted employees, optimize resource planning, and ensure compliance with security policies. Nexthink provided the tools to measure service quality accurately, leading to more efficient operations and significant time savings for the IT department.

City of Meaux

Sébastien Cheron

Chief Information Officer