Case Study: Global Insurance Company improves remote sales productivity with Nexthink

Boosting Remote Sales Productivity at a Global Insurance Leader

Global Insurance Company, a global insurance leader with 15,300 endpoints in Germany and 5,500 mobile field sales employees, was struggling with frequent VPN drops and unreliable access as workers moved between Wi‑Fi, mobile data, and office networks. These disruptions caused major productivity losses—48,000 hours of downtime over six months—and put sales performance and customer satisfaction at risk. Nexthink, using Nexthink Flow, helped the company address these remote connectivity issues with a data-driven approach.

Nexthink implemented automated VPN remediation by analyzing bandwidth across external agencies, identifying recurring drop patterns from Cisco application logs, and applying targeted fixes such as MTU adjustments and real-time triggers. The result was much more stable remote access, fewer VPN and bandwidth tickets, and significantly less manual effort for IT. In addition to saving 48,000 hours of downtime, the solution is now being expanded to other departments to scale proactive operations across the business.