Case Study: Festo improves IT performance and end-user satisfaction with Nexthink

Automation technology specialist Festo improves performance, service levels and end-user satisfaction

Festo, a worldwide leader in automation technology, faced challenges in managing its global IT infrastructure from the end-user perspective. Their IT management received conflicting messages where systems showed as operational, but users still complained of performance issues. They struggled with efficient ticket management and needed to transition from a reactive to a proactive support model. To solve this, they turned to the vendor Nexthink for its end-user IT analytics solution.

Nexthink implemented its analytics platform, deploying a small collector on endpoints to gather real-time data on performance and user behavior. The solution provided Festo with unprecedented visibility into its client landscape, allowing for proactive issue identification. Results from an initial deployment in China revealed surprising infrastructure bottlenecks and unknown client problems in Brazil, enabling the proactive prevention of incidents. Based on this success, Festo is rolling out Nexthink to 11,500 endpoints in Europe to improve support and security management.

Festo

Matthias Schmidt

Head of Information Management Workplace Services