Case Study: Advocate Health Care improves end-user experience with Nexthink IT Analytics

Advocate Health Care Improves The End-User Experience At The Point Of Care With Nexthink IT Analytics

Advocate Health Care, a major healthcare system in Illinois, faced challenges in gaining real-time visibility into its vast IT environment spanning 275 points of care. The organization needed to ensure the technology used by clinicians and nurses was performing reliably to support patient care, understand how IT services were being consumed, and proactively detect potential security issues. They turned to the vendor Nexthink for its IT analytics solution to address these challenges.

By implementing Nexthink, Advocate gained actionable insight into its end-user computing environment from the device perspective. The solution complemented their existing LANDESK investment, allowing IT to quickly resolve a persistent issue in minutes that had previously taken weeks. Nexthink provided the visibility needed for the operations team to more efficiently manage changes and support incidents, ensuring they could deliver the right technology solution at the right point of care.

Advocate Health Care

Dan Lutter

Director Field Technology Services