Case Study: GKN Aerospace achieves 4x better task completion with Nexthink

Accelerating Support Access at GKN

GKN Aerospace, a global aerospace supplier with 15,000+ employees across 40 locations, was rolling out SAP SuccessFactors and needed a better way to support users through the change. The company wanted help built directly into the workflow so employees could find answers quickly without relying on long guides, while also gaining insight into how the new system was being used.

Nexthink implemented its Adopt digital adoption platform to deliver in-app guidance, including Smart Pages, Split Screen resources, Tooltips, and analytics dashboards. The result was strong engagement and measurable performance gains: 91% user engagement with process reminders, 85% usage of tooltips, and users were 4x more likely to complete necessary tasks after seeing a reminder, helping GKN Aerospace speed adoption and improve efficiency.

GKN Aerospace

Willy Holdahl

Global Head of Change Management, HR