Case Study: ABN AMRO improves employee digital experience and productivity with Nexthink

ABN AMRO IT Wins Praise from Board for Proactive Experience Management

ABN AMRO, one of the Netherlands’ leading banks, needed to rapidly support thousands of employees moving to a remote work model during COVID-19 while keeping them productive and connected. The bank turned to Nexthink’s Digital Experience Management platform, including Engage capabilities, to proactively diagnose remote IT issues and monitor employee experience.

Nexthink helped ABN AMRO gain near real-time visibility into VPN usage and device activity, streamline network management, and run automated campaigns to gather feedback from remote employees. As a result, the IT team could fix problems before they escalated, support employee wellbeing, and maintain efficient work-from-anywhere operations, with management receiving refreshed data every 15 minutes.

ABN AMRO

Daan Tuijnman

Product Owner OBI, Digital Workplace