Case Study: a leading consumer goods company stops an MS outage from causing widespread disruption with Nexthink

a leading consumer goods company contains MS outage on 10% of devices with Nexthink

The customer, a leading consumer goods company, faced a major disruption when a CrowdStrike update caused widespread Microsoft Windows system crashes. Using the Nexthink platform, their IT team was promptly alerted to an unusual spike in crashes, allowing them to detect the outage well before it became a global headline.

Nexthink enabled the IT team to quickly diagnose the root cause by identifying the error code and pinpointing the 10% of devices immediately affected. The solution included creating proactive tickets, halting updates, and using a dedicated Nexthink library pack for remediation and prevention. This rapid response contained the disruption to a small fraction of devices, minimizing downtime and maintaining operational continuity.