Case Study: Sports Medicine Associates of San Antonio achieves paperless, time-saving automated workflows with NextGen Healthcare

Sports Medicine Associates of San Antonio - Customer Case Study

Sports Medicine Associates of San Antonio is a five-location orthopedic and sports medicine practice treating athletes from youth to professionals. Although they already had NextGen Enterprise EHR, nearly all administrative work—HPI forms, patient intake, education materials, orders, and notes—was still paper-based, causing inefficiency, lost documents, and workflow bottlenecks.

EHR director Liz Nunez led a step-by-step move to automated workflows using NextGen Enterprise EHR, Healthwise Patient Education, eligibility verification, templates, tasking, and scanning of records. The changes—custom fee and excuse-note templates, a concussion assessment template, electronic check‑out, centralized patient education, and EHR tasking—reduced paperwork, cut visit and processing time (including 10–15 minutes saved per concussion visit and per checkout), improved HIPAA-compliant communication and organization, increased staff efficiency and motivation, and produced time savings equivalent to several full‑time staff.

Sports Medicine Associates of San Antonio

Liz Nunez

EHR Director