Case Study: South Denver Gastroenterology achieves 50x virtual visit growth and seamless EHR integration with NextGen Healthcare

South Denver Gastroenterology’s Patients Love Virtual Visits

South Denver Gastroenterology, P.C., a four-office GI practice with three ambulatory surgical centers in the Denver metro area, provides comprehensive care for digestive, liver and pancreatic diseases. Having launched telehealth in 2018 to grow market share, the practice faced the pandemic-driven challenge of rapidly scaling virtual visits and getting both providers and patients comfortable with video-based care.

By deploying NextGen Virtual Visits fully integrated with their EHR, SDG streamlined check-in and appointment workflows so actions in the portal automatically sync to the medical record. Virtual visit use jumped more than 50x—reaching about 2,000 visits in April—while all physicians adopted regular virtual care; patients reported high satisfaction, including older adults who found the process easier than expected.

South Denver Gastroenterology

Theresa Lee

Partner