Case Study: Frederick Regional Health System achieves streamlined care coordination, simplified documentation, and major cost and utilization reductions with NextGen Healthcare

Simplify Complex Care Coordination to Improve Workflow

Monocacy Health Partners CARE Clinic, part of Frederick Regional Health System, helps high‑risk and chronically ill patients transition home and coordinate follow‑up care using a multidisciplinary team (nurse practitioners, pharmacists, nurses, social workers, behavioral health and nutrition). The clinic struggled with outdated technology and fragmented documentation—team members recorded notes in different places, forcing manual reconciliation and hindering information sharing across the care continuum.

The clinic implemented NextGen Enterprise EHR and NextGen Appointment Scheduling, adopting a single, shared intake note for multidisciplinary documentation and streamlined scheduling. This made documentation easier, improved care coordination and patient engagement, and delivered strong operational results: a 75% reduction in costs and a 68% decline in utilization within three months of enrollment, plus a 46% reduction in charges and a 45% decline in visit counts.

Frederick Regional Health System

Sara Littleton

Director of Community Health