Case Study: Sierra Pacific Orthopedics automates 80% of patient payments and reduces bad debt 35% with NextGen Healthcare

Sierra Pacific Orthopedics - Customer Case Study

Sierra Pacific Orthopedics, a busy musculoskeletal practice in Fresno serving up to 500 patients a day, faced rapidly rising patient financial responsibility driven by the growth of high-deductible health plans. With no simple way to collect these balances and limited staff resources, the practice needed an integrated solution compatible with NextGen® Enterprise PM to increase collections without adding cost or administrative burden.

The practice implemented InstaMed Auto Payment Collect™, saving patients’ payment methods on file and automatically charging balances after claims adjudicate, while retraining staff to discuss responsibility upfront and require a payment method on file. The change automated over 80% of payments, cut bad debt by 35%, reduced manual posting and reconciliation by 63%, lowered days in A/R by 16%, and decreased patient balances over 90 days by 44%.

Sierra Pacific Orthopedics

Joe Clark

CEO