Case Study: Shawnee Christian Healthcare Center achieves stronger revenue cycle management and improved wraparound payment recovery with NextGen Healthcare RCM Services

Shawnee Christian Healthcare Center Discovers the Value of RCM Partnership

Shawnee Christian Healthcare Center is a federally qualified health center in Louisville, Kentucky, providing family medicine, behavioral health, dental care and school-based services. When revenue cycle coordinator Wendy Grimes arrived, the back office was disorganized—lost payments, miscommunications and difficulty locating records—issues that were compounded by COVID-19 and FQHC-specific billing complexities like wraparound payments from Medicaid MCOs.

Shawnee partnered with NextGen RCM Services (since 2017) to set priorities, streamline workflows, track KPIs and hold regular review meetings. NextGen helped with FQHC-specific coding during the pandemic, telehealth and vaccine workflows, and monitoring supplemental “wrap” payments; the result was clearer processes, better payment retrieval and tracking, fewer errors, and a strengthened partnership that stabilized the center’s revenue cycle.

Shawnee Christian Healthcare Center

Wendy Grimes

Revenue Cycle Coordinator