Case Study: Quality Care Family Practice achieves an 84% reduction in days in A/R and a 12% increase in reimbursement per encounter with NextGen Healthcare

Quality Care Family Practice Hires Experts to Handle Billing

Quality Care Family Practice, a family medicine office in Corona, CA founded by Dr. Anuradha Sathya in 2012, serves 30–40 patients a day (about 7,026 annual encounters) with a small team and had implemented NextGen Office EHR early for security and efficiency. The practice relied on an outside billing consultant for six years, but when that consultant became unreliable the office developed a significant accounts receivable backlog that threatened financial performance.

The practice moved to NextGen Office RCM Services for an integrated, team-based billing solution—account manager, A/R manager, charge release, payment posting and follow-up—removing the single point of failure. As a result, days in A/R fell by 84% and average reimbursement per encounter rose by 12%, restoring financial stability and reducing administrative burden.

Quality Care Family Practice

MK Sathya

Practice Administrator