Case Study: Potomac Psychiatry achieves unified, efficient patient care and reduced AR with NextGen Healthcare

Potomac Psychiatry - Customer Case Study

Potomac Psychiatry is a Rockville, Maryland psychiatry practice founded in 1982 that provides personalized care through a multidisciplinary team and grew rapidly after moving to an out‑of‑network model and investing in digital marketing. As patient volume expanded, leadership sought a secure, scalable EHR to consolidate paper charts and provider notes, streamline office operations, enable remote work, and improve patient engagement and retention.

After a year of vetting, the clinic implemented NextGen Office with staff training and tablet workflows, plus integration with Doctible for messaging and reminders and e‑prescribing. The change unified charts and communications, reduced missed appointments, cut billing errors and AR days by about 75%, saved staff time on phone work, and allowed Potomac Psychiatry to maintain high-quality, remote-capable care during disruptions like COVID-19.

Potomac Psychiatry

Terry D. Vinston

Chief Operating Officer