Case Study: Medical Center Urology achieves reduced no-shows and more time for patient care with NextGen Healthcare's Population Health solution

Population Health solution increases time for care and success to urology practice

Medical Center Urology, a single‑provider practice in High Point, NC that sees about 53 patients daily, struggled with manual appointment reminders and follow‑ups that consumed staff time and risked missed visits. As a busy, non‑affiliated specialty practice, maintaining timely patient communication—especially for abnormal labs and post‑procedure checks—was critical but increasingly burdensome.

Implementing an integrated NextGen solution (Ambulatory EHR, Population Health, Practice Management, Patient Portal and Share) automated pre‑visit reminders and targeted follow‑up campaigns—including six‑month cancer checks and three‑month lithotripsy follow‑ups. The automation cut no‑shows, shifted staff time from calling to direct patient care, improved patient engagement, and won strong support from the provider and team.

Medical Center Urology

Kim Eccles

EHR Liaison