Case Study: Columbia Eye Clinic achieves 72% reduction in A/R days with NextGen Healthcare RCM Services

Physician consulting helps busy Ophthalmology practice reduce A/R days by 72%

Columbia Eye Clinic, a 14-provider, multispecialty ophthalmology practice in Columbia, SC and a five-year NextGen Healthcare partner, had strong clinical systems but struggled with revenue cycle management—relying on monthly statement cycles, many manual billing tasks, and inconsistent collections that strained staff and cash flow.

After engaging NextGen’s Physician Consulting RCM team, the clinic moved to daily statement cycles, automated tasks, and trained staff on streamlined workflows. Those changes produced immediate results: a 72% reduction in A/R days, improved cash flow, simpler patient statements, and higher staff productivity and patient billing clarity.

Columbia Eye Clinic

Mary Ann Teal

Health Information Manager