Case Study: OrthoTennessee achieves 68% patient portal enrollment with NextGen Healthcare's PxP Portal

OrthoTennessee Achieves 68% Enrollment Rate with Patient Portal

OrthoTennessee is a physician-directed orthopedics practice in Knoxville with 10 clinic locations and a mission to improve lives through patient-centered care. The organization struggled with a cumbersome, non‑intuitive patient portal that frustrated users, generated extra support calls (necessitating a dedicated email and phone line), and ultimately hindered patient engagement.

OrthoTennessee implemented the NextGen PxP Portal within a month, cutting portal‑related calls in half and achieving a 68% enrollment rate in weeks. The portal—integrated with the EHR and practice management system—supports refills, payments, scheduling, secure messaging (including an “Ask a Nurse” feature), and C‑CDA document exchange, helping the practice meet MIPS/Meaningful Use requirements while saving provider time and improving patient access.

OrthoTennessee

Patrick Christian

Database Administrator and Integrations Engineer