Case Study: Proliance Surgeons achieves 33% productivity gain and faster claims processing with NextGen Healthcare

Multi-specialty surgery organization achieves significant productivity and cost savings by automating workflows and gaining complete revenue cycle visibility

Proliance Surgeons is a large multi‑specialty surgical organization with over 450 providers processing about 1.4 million claims per year. Faced with inefficient, manual revenue‑cycle workflows—one FTE submitting claims, no claim scrubbing or rejection management, and an upcoming Medicare submission deadline—Proliance needed a solution to increase productivity, visibility, and cash flow.

After evaluating four vendors, Proliance partnered with Waystar to consolidate claims, remits, denials + appeals, and claim monitoring into a single platform with white‑glove implementation and ongoing support. The result: they eliminated an entire FTE, cut claim‑status time from 15–20 minutes to 2–5 minutes, saved 2–4 hours per week on secondary billing per care center, and achieved a 33% increase in staff productivity while improving collections and workflow visibility.

Proliance Surgeons

Jessica Weathers

Director of Revenue Cycle