Case Study: Lone Star Circle of Care achieves 3x revenue growth and boosts patient engagement with NextGen Healthcare

Lone Star Circle of Care Triples Revenue with Patient Engagement

Lone Star Circle of Care is a federally qualified health center based in Georgetown, Texas, operating 37 clinics with 160 providers and serving about 90,000 patients. To expand access and reduce staff workload, the organization sought user-friendly, bilingual patient engagement tools that would make enrollment, scheduling, communication, and payments easier for patients and less labor-intensive for staff.

They implemented NextGen PxP Portal alongside NextGen Patient Self-Scheduling and NextGen Pay (InstaMed), integrated into the EHR for a centralized patient view and coordinated workflows. Since rollout, roughly 35% of patients have registered (about 15,000 new accounts per year), online payment revenue has tripled and collections increased tenfold, phone burden has decreased, and care coordination and the overall patient experience have significantly improved.

Lone Star Circle of Care

Kachina Gayton

Director of Clinical Technologies