Case Study: Loden Vision Centers achieves a 32% increase in payments and faster collections with NextGen Healthcare RCM Services

Loden Vision Centers Takes Hold of Its Financial Future

Loden Vision Centers is a five-location ophthalmology practice in Tennessee offering LASIK, cataract, retina and general eye care. When CEO Matthew Pierre took over he discovered opaque billing, poor cash flow despite large surgery days, and a lack of data or accountability from an outsourced RCM vendor—issues made worse by the COVID‑19 pandemic and an understaffed business side of the practice.

Loden partnered with NextGen RCM Services and adopted the NextGen Financial Analytics app to gain real‑time visibility and expert billing support. Within weeks payments rose 32% versus the prior 12‑month average; A/R days fell 16%, bill lag dropped 69%, and payment lag decreased 28%. The partnership also fixed retina drug billing, enabled provider- and location-level dashboards, and gave leadership the data needed for strategic decisions.

Loden Vision Centers

Matthew Pierre

Chief Executive Officer