Case Study: Katzen Eye Group achieves a 4½-week EHR upgrade and improved clinical workflow with NextGen Healthcare

Katzen Eye Successfully Upgrades in 4 1/2 Weeks

Katzen Eye Group, Maryland’s largest private eye care practice with more than 40 years in operation, faced a tight deadline to upgrade to NextGen Ambulatory EHR/Practice Management v5.8 and NextGen KBM v8.3—about 40 days to complete the project without disrupting a high-volume clinical schedule. The challenge was to modernize systems quickly while maintaining patient throughput and staff confidence.

Katzen Eye followed a firm project plan and governance, ran intensive in-house training (including testing, workflow videos, and 4.5 days of clinical training), and leveraged NextGen and TempDev partners and dedicated project management. The upgrade went live in 4½ weeks, delivering a streamlined ophthalmology workflow, faster templates and stored procedures, and a system that more easily adapts to their practice—improving efficiency for a practice that sees roughly 600 patients daily.

Katzen Eye Group

Janna Mullaney

Chief Operations Officer