Case Study: Karing Hearts Cardiology achieves stable cash flow and 10% revenue growth with NextGen Healthcare

Karing is the heart of Tennessee cardiology practice

Karing Hearts Cardiology is an independent cardiology practice in Johnson City, Tennessee, founded in 2011 and focused on patient-centered care and clear communication. With two physicians and two mid-level providers and the area’s only cardiac PET capability, the practice faced cash-flow instability and billing challenges after outsourcing revenue cycle management and considered hiring in-house staff or new vendors.

Karing Hearts moved to NextGen’s integrated solution—NextGen Ambulatory EHR, Practice Management, EDI, Patient Portal, Managed Cloud Services and NextGen RCM Services—which corrected coding for cardiac PET, automated daily claim submission, and improved claim scrubbing. The transition was seamless and produced faster, more reliable reimbursements, improved clean-claim rates, reduced DSO, and about a 10% month-over-month revenue increase since 2014, stabilizing the practice’s cash flow.

Karing Hearts Cardiology

Rob Gregory

Vice President of Operations