Case Study: Healthy Feet Podiatry achieves improved patient engagement and rapid new-patient growth with NextGen Healthcare (Doctible)

Healthy Feet Podiatry Hits the Ground Running with Improved Patient Engagement Tools

Healthy Feet Podiatry, a four-location podiatry practice in the Tampa area, needed an easy-to-use patient engagement solution that worked with its NextGen Office EHR. The practice wanted to raise patient satisfaction and new-patient volume while keeping onboarding simple for staff and new hires.

They implemented Doctible integrated with NextGen Office and received hands-on training from NextGen reps, enabling online scheduling, automated reminders, messaging, photo sharing, and review requests. The practice saw stronger patient interaction and more Google reviews, fewer no-shows, reduced staff time on the phone, and a large uptick in new patients — up to a 63% increase in August 2021.

Healthy Feet Podiatry

Heather Polson

Office Manager