Case Study: HealthPoint achieves rapid telehealth scale-up—6,382+ virtual visits and multilingual patient access with NextGen Healthcare

HealthPoint’s 360-Degree Optimization of Virtual Care

HealthPoint, a community health center founded in 1971 that serves about 100,000 largely low-income patients across 18 Washington State sites where more than 70 languages are spoken, needed to rapidly launch telehealth during the COVID-19 pandemic. The challenge was to enable nearly 250 providers and 200+ support users—including medical, dental, behavioral health, and ancillary staff—to deliver effective virtual care despite limited devices, supply-chain constraints, wide-ranging technical literacy, and significant language needs.

Partnering with NextGen Virtual Visits, HealthPoint created pilot workflows, trained support users to run virtual intakes, and added multilingual pre-visit instructions and links in Arabic, Punjabi, Marshallese, and Somali. By using available devices, weekly progress reporting, and clinic champions, the organization engaged its care teams and patients successfully—conducting more than 6,382 virtual visits between April and December 2020 and exceeding an initial two-month goal of 1,000 visits by nearly threefold.

HealthPoint

Julie Colin

Senior Clinical Informaticist