Case Study: First Care Clinic achieves faster revenue cycle and reduced A/R days with NextGen Healthcare RCM Services

First Care Clinic Crushes Regional Financial Benchmarks

First Care Clinic is a federally qualified health center in Hays, Kansas, serving a diverse rural population with about 20,000 annual encounters. Facing the complexities of FQHC billing, staff retention challenges, and the need to improve cash flow, the clinic sought a more efficient revenue-cycle strategy to ensure long-term financial stability.

FCC expanded its relationship with NextGen by implementing NextGen RCM Services alongside its integrated EHR, gaining FQHC billing expertise, KPI scorecards, and provider education. The results: payment lag fell to 24 days (vs. regional 31), total days in A/R dropped to 19 (vs. 22 regional), insurance A/R to 13 (vs. 16), bill creation lag improved by two days, 94% of charges entered the same month, and a 95% first-pass claim rate—significantly improving billing efficiency and cash collection.

FirstCare Clinic

Bryan Brady

Chief Executive Officer