Case Study: Nevada Eye Physicians maintains continuity of care and expands access during COVID-19 with NextGen Healthcare's Virtual Visits

Eye Clinic Maintains Continuity of Care Despite Shutdown

Nevada Eye Physicians, a Las Vegas–area practice offering comprehensive adult and pediatric eye care, faced a sudden challenge when COVID-19 forced the clinic to limit in-person visits to emergency cases. The team needed a way to maintain continuity of care, triage urgent conditions, and support families—especially children and patients with special needs—while following public‑health guidance.

The clinic adopted NextGen Virtual Visits in March, adding a telehealth helpline and pre-visit tech checks so patients could join appointments via a simple link. Virtual visits let providers triage and treat routine concerns, run brief 5–15 minute rechecks, and perform comfortable pediatric exams (fewer distressed children, better engagement for those with special needs), resulting in preserved access to care, reduced stress and wait times, and more efficient scheduling.

Nevada Eye Physicians

Naomie Warner

Pediatric Ophthalmologist and Adult Strabismus Surgeon