Case Study: Eye Center South cuts transcription time and reclaims 4 FTEs with NextGen Healthcare

Eye Center South - Customer Case Study

Eye Center South is a growing ophthalmology and optometry practice with 14 locations across Alabama, Florida, and Georgia and 29 providers. Rapid growth and a referral-driven patient base created a mountain of dictated notes and referral letters that required three to four staff full-time to transcribe, causing backlogs and slowing communication with referring providers.

By adopting NextGen Mobile, NextGen Enterprise EHR, and NextGen Automated Document Sharing, physicians can dictate on their phones, send transcripts to a professional service, upload clinical photos directly into the chart, and automate document distribution. The practice eliminated in-house transcriptionists, reallocated four FTEs to revenue- and patient-focused work, cut turnaround from more than a week to about 24–48 hours (with STAT options), strengthened referral relationships, and improved on-call convenience and clinical workflow.

Eye Center South

Sebastian B. Heersink

Cataract and Laser Refractive Surgeon and Cornea Specialist