Case Study: Desert Ridge Family Physicians achieves faster new-patient appointments and improved documentation with NextGen Healthcare (NextPen®)

Desert Ridge Family Physicians - Customer Case Study

Desert Ridge Family Physicians, a nine-physician family practice in Phoenix, struggled with a one-size-fits-all 20-minute scheduling model that left physicians short on time for new-patient visits, which require extensive histories and documentation. Lengthening new-patient appointments to 40 minutes would have eliminated about 300 appointments per month and cost roughly $400,000 annually, so the practice sought a solution that preserved revenue and care quality.

They adopted NextGen’s NextPen, a camera-enabled smart pen system that lets patients complete detailed medical, social and family histories at check-in and uploads responses directly into EHR templates. The tool maintained documentation standards, gave providers about 10 minutes back per new patient, improved efficiency and charting, and avoided the revenue loss of longer appointment blocks.

Desert Ridge Family Physicians

Dan Nelson

Practice Administrator, Desert Ridge Family Physicians