Case Study: Coastal Orthopedics achieves financial stability and streamlined telehealth billing with NextGen Healthcare

Coastal Orthopedics Shows Resilience in Unstable Times

Coastal Orthopedics is the largest orthopedic group in Sarasota and Manatee counties, with 38 providers delivering multi-specialty musculoskeletal care. The practice faced major disruption during the COVID-19 pandemic—sudden service interruptions, rapidly changing payer rules, and the need to stand up telehealth while protecting revenue and managing denials.

Partnering with NextGen RCM Services and using NextGen Enterprise PM/EHR, Coastal outsourced most billing functions, established a denial-management review process, and configured their systems to auto-detect telehealth visits without adding clicks for providers. Proactive A/R follow-up, clearer payer guidance, and on-demand reporting helped maintain financial stability, streamline workflows, support rapid telehealth adoption, and position the practice for continued growth.

Coastal Orthopedics

Jessica Fowler

EHR Project Manager