Case Study: Cape Fear Eye Associates achieves streamlined billing and increased revenue collection with NextGen Healthcare

Cape Fear Eye Associates Improves Billing Experience for Patients and Staf

Cape Fear Eye Associates, a Fayetteville, NC ophthalmology practice with more than 40 years of service specializing in LASIK, cataract surgery and disease management, was grappling with high payer denials, a heavy billing workload, and inefficient payment and eligibility processes that slowed staff and patient interactions.

By deploying NextGen solutions—including Enterprise EHR/PM, Eligibility Verification with real‑time edits, Background Business Processor, NextGen Pay and a collections module—the practice reduced claim denials, automated eligibility and reporting tasks, and streamlined online payments. The changes improved revenue collection, saved staff time, enabled better collections visibility and KPI-driven financial oversight, and freed front‑office staff to spend more time with patients.

Cape Fear Eye Associates

Cynthia Suggs

Practice Administrator