Case Study: Blackstone Valley Community Health Care achieves 67% reduction in A/R days and improved cash flow with NextGen Healthcare

Blackstone Valley Community Health Care - Customer Case Study

Blackstone Valley Community Health Care (BVCHC) is a three-site federally qualified health center in Rhode Island providing primary care, dental and behavioral health across 60,000+ patient visits and processing more than 40,000 claims a year. After expanding with a dental center their reimbursements lagged and cash reserves were nearly exhausted, creating an urgent need for a reliable clearinghouse that integrated with their NextGen EHR and practice management systems.

BVCHC implemented the ViaTrack clearinghouse (integrated with NextGen Ambulatory EHR/PM/EDI), using e-claims/e-remittance, 997/277 status, Automator and the C.A.C.H.E. module plus proactive support. The change cut A/R days by 67% (from 75+ to 25), increased first-pass clean claims and faster rebilling, produced $200,000+ in Meaningful Use incentives in year two, improved cash flow enough to add clinical staff, and reduced billing workload to under one FTE per CHC member.

Blackstone Valley Community Health Care

Ray Lavoie

Executive Director